Ongoing interaction with customers.
CRM is keen to track customer interests and requirements.
Creating and scheduling appointments with current/potential clients is a central activity of most customer oriented businesses.
Social media like Facebook, Twitter, Linked-in …etc nowadays play a major role in enforcing the voice of people in the market place.
Customer Service/Support and Contact Center interacts enthusiastically with certain service complaint, requests, product returns and enquiries.
The data, reports or any other issues related to the client are strictly confidential.
